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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
This discussion was created from comments split from: I am trying to log into my account and keep getting OOPs something went wrong message. I checked my.
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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i lost my account
i cant access to my account on facebook i reached 7500 but on facebook now i start form the begning
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Classic Chocolate Box will not complete?
Chocolate Box stuck on complete level in one try. I’ve completed several levels in one try but the box will not complete. Not the first time this has happened. Frustrating!
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Level 15265 Help
I cannot pass level 15265. I’ve reviewed tips and they use multiple boosters which is unfair & unethical. As of now, there is no way to accrue boosters except for the daily spin. I have no boosters or bricks and cannot purchase any. Is this level passable or should I consider this the end of Candy Crush?
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It keeps ending my game
I'm playing a board right now , I make one to rwo moves & still have matches on the board & all of a sudden it ends my game saying oops... that's all it says in the box is oops... ending my game with matches still on the board & it does it multiple times until it has used all my lives. It does every time I'm playing the…
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Gold bars issue
I won 500 gold bars and said I must claim for but it did not give it to Me. This is the second time it happened to me. Please can you assist, this is very disappointing I play every day
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All-Star tournament?
am I too late to join the All-Star tournament?
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gold bars and extra moves
I'm not receiving video notifications to earn extra moves and I'm also not receiving gold bars when I complete the level in a single playthrough
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Not all levels match
Ihave candy crush and candy crush soda on a few different devices and this last IPad mini I just got will not bring me to the same level as the others
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Missing gold bars
Just won the episode race and won 30. It isn't showing in my account...help please?
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Remove my payment card
how do I remove my payment card
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2024 Tournament
I am finding that in the leadership board for the tournament that the other players seem to be bots playing against me. I also noticed that the purple stars are not in a lot of the games and my boosters are not going after the on jelly left to win (fish & saucers) I am frustrated that I have played my heart out and yet…
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why am I on level 4 when I've done about 20
Done 2434 level already ? Do you demote me
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I bought a package but didn’t get the gold
that’s it really. I should have received 20 gold bars but got nothing
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My game account can't connect to internet connection. What is happening? I can't buy any item
I can't buy any life or product while playing since Thursday August 3th 2023. I don't know what is wrong with my candy crush saga game. Please help me
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How do I delete my payment infomation
How do I delete my payment information on Candy Crush Saga
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Porque meu jogo não está abrindo a loja
Minha loja não está abrindo para compras e nem as promoções estão abrindo também a parte qdo acaba o jogo vem pra mim comprar mais jogadas já reclamei e não me responderam
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Fiz uma compra no valor de 1.90 e até agora não recebir as recompensas
Bom dia ontem fiz uma compra pelo aplicativo, e até hoje não recebir os produtos do jogo já tem mais de 12horas como isso e possível ???????????
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I am not getting ads or videos in my game
Not able to progress in my game properly because of unavailability of ads as they provide extra boosters
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When is the last knockout round for all star
When is the last knock round date
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How do you get past level 168?
How do you get past level 168?